99bk Privacy Policy

1. Information We Collect

When you register and use 99bk, we may collect the following categories of personal information to provide you with a secure and personalised gaming experience:

• Identity information: full name, date of birth, gender, and nationality, collected to verify that you meet the 21+ age requirement.
• Contact information: email address, phone number, and residential address (city, district, division within Bangladesh).
• Financial information: bKash, Nagad, Rocket, or Upay mobile wallet numbers used for deposits and withdrawals; Dutch-Bangla Bank, City Bank, BRAC Bank, or other bank account details where applicable.
• Technical information: IP address, browser type, device identifiers, operating system, and session logs collected automatically when you access our platform.
• Behavioural information: game history, betting patterns, wagering amounts, bonus usage, and session durations, used to monitor responsible gaming compliance and personalise your experience.

We collect only the information that is necessary for the legitimate purposes described in this policy. We do not collect sensitive categories of data such as health records, political opinions, or religious beliefs.

2. How We Use Your Information

The personal data we collect is used exclusively for the following legitimate purposes:

• Account management: to create, verify, and maintain your 99bk user account, including identity verification (KYC) in compliance with applicable standards.
• Payment processing: to facilitate secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported local payment channels, as well as Visa and Mastercard where applicable.
• Service improvement: to analyse gameplay data and platform usage patterns so we can continuously improve the quality, speed, and fairness of 99bk services.
• Responsible gaming compliance: to monitor for signs of problem gambling, apply player-requested deposit limits or time-outs, and flag accounts that may require welfare intervention.
• Marketing communications: to send you relevant promotional offers, bonus updates, and platform news via email or in-app notification — only where you have given explicit consent. You may opt out at any time.

3. Sharing Your Information

99bk does not sell your personal data. We may share information only in the following limited circumstances:

• Service providers: trusted third-party technology vendors (such as payment gateway operators supporting bKash and Nagad integrations, or game content providers like Pragmatic Play and Evolution Gaming) who process data solely on our behalf and under strict confidentiality agreements.
• Legal obligations: where disclosure is required by law, court order, or regulatory authority. In such cases, 99bk will disclose only the minimum information necessary to satisfy the legal requirement.
• Fraud prevention: with anti-fraud and security partners to detect, investigate, or prevent fraudulent activity, identity theft, or money laundering in accordance with our obligations as a responsible offshore operator.

In all cases, we require any party receiving your data to maintain the same level of data protection that 99bk applies internally. We do not allow third parties to use your data for their own independent marketing or commercial purposes.

4. Payment Data & Platform Security

All financial transactions on 99bk — including deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — are processed through encrypted, PCI-DSS-aligned payment channels. Full payment card numbers and mobile wallet PINs are never stored on our servers. Only tokenised references are retained for transaction reconciliation.

Our platform undergoes regular security assessments to ensure the integrity of player accounts and financial data. We apply strict access controls internally so that only authorised personnel can access sensitive account information, and only when operationally necessary.

5. Cookies and Tracking Technologies

99bk uses cookies and similar technologies to ensure the platform functions correctly and to deliver a better user experience. We use three categories of cookies:

• Essential cookies: required for core functionality such as keeping you logged in during your session, maintaining your game state, and securing your account activity. These cannot be disabled without impairing platform access.
• Analytical cookies: used to understand how players navigate the platform — which pages are most visited, where users encounter friction, and how long sessions last — so we can improve the overall product experience.
• Preference cookies: used to remember your settings such as language selection, display preferences, and notification choices, so these are restored automatically on your next visit.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may prevent certain features of 99bk from functioning correctly. We do not use advertising or cross-site tracking cookies of any kind.

6. Your Data Rights

As a 99bk user, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: you may request a copy of all personal data we hold about your account, free of charge, within a reasonable timeframe.
• Right to rectification: if any information we hold is inaccurate or incomplete, you may request that it be corrected or updated promptly.
• Right to erasure: in certain circumstances, you may request the deletion of your personal data. Note that some data must be retained for legal, anti-fraud, or audit purposes.
• Right to withdraw consent: where processing is based on your consent (for example, marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

We aim to respond to all data rights requests within 30 days of receipt. Complex requests may take longer, in which case we will notify you of the extended timeframe.

7. Data Retention

We retain your personal data only for as long as it is necessary to fulfil the purposes outlined in this policy, or as required by applicable legal, regulatory, or audit obligations. Account data is typically retained for a minimum of five years following account closure to satisfy anti-money laundering (AML) requirements.

Transactional and behavioural data (game logs, betting history, session records) are retained for a period consistent with our operational and compliance needs, after which they are securely deleted or anonymised. Marketing preference data is deleted promptly upon receipt of a valid opt-out request.

8. Third-Party Links and Services

The 99bk platform may display content or references to third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. While these providers supply the game software and content we host, they operate under their own privacy and data-handling policies. 99bk is not responsible for the privacy practices of third-party game studios. We recommend reviewing the privacy documentation of any third-party provider whose software you interact with.

9. Age Restriction and Children's Privacy

99bk is strictly an adults-only platform. You must be 21 years of age or older to register an account or place any wager on this site. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal information, we will take immediate steps to close the account and delete all associated data. Parents and guardians in Bangladesh are encouraged to use appropriate parental controls to prevent underage access to online gambling platforms.

10. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable laws, or operational requirements. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or in-platform notification.

Your continued use of the 99bk platform after any policy update constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you remain informed about how we protect your data.

11. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how 99bk handles your personal data, please contact our dedicated support team. We are available 24/7 and committed to responding to all privacy-related enquiries promptly and transparently.

Email: [email protected] — We will acknowledge your request within 48 hours and aim to resolve all privacy matters within 30 days of the initial contact date.